Values Alignment

Values Alignment

 

Today we are joined by Lindsay Harle-Kadatz, the host of “Businesses are people too! A Podcast.” In this episode, we’ll reflect on Values Alignment. We’ll discuss Neuro-change, the challenges people are facing during the pandemic, and why you need to see a business as an actual person.

What is Neurochange?

Why do things change in our brains? Mindsets, beliefs, subconscious, and more are all woven into the framework of neuroplasticity. It helps us understand how our brain changes. Neurochange is the science behind what you need to do and how to get your brain to work with itself. 

What are the challenges people are facing during Covid?

 People reflected on what values they believed in and if they still rang true for themselves. People know relatively quickly what matters and what doesn’t and can cut through the “crap” much more rapidly. Businesses realize they are not who they used to be.

Working from Home vs. Office?

People want to work from home more. It’s a hard change to navigate to come back to the office. Businesses are wondering how to create a connection between remote workers. One thing to remember about remote workers is people will get their jobs done when you trust them to do it.

See the Business as a person?

Lindsay believes in seeing the business as a person too. It comes from the definition of a corporation as an individual entity. In marketing and branding, mental wellness is also off if a company’s brand is off. Seeing it as a person helps with brand management because you realize there is a reputation and relationship it has with other companies and other people. What many people say about companies isn’t always grounded in reality. Outcoming generations can feel that their identity is tied to the business. In contrast, incoming generations believe that they are the ones who determine the business identity separately from their personal identity. 

What parts of the business to see as a person?

First and foremost, ask the people. Ask them how they feel and what they think. Sit down with each team member and ask them what they think: those conversations will tell you where to improve. Remember that you hire people to be better than you at a job. Trust your people.

How do we get trust back?

Fall on your sword. Own up. Hold yourself accountable. Leaders own up to their mistakes. Ask yourself if your ego getting in the way of you and your team achieving something? 

How to bring about change when people aren’t in alignment?

This is very situational-based. Always bring in an HR professional or a lawyer. First, ask yourself if you, the leader, are doing the same things you want your employees to do. Also, ask them how they understand the values they need to follow. 

Parting thoughts: 

Take some time to stop and reflect on whether our daily actions reflect and align with our values. If they do, “cheers!” But if we notice our activities are not aligned with our values, let’s get curious and dig in on how we get there and what our values actually are. 

Learn More

Lindsay Harle-Kadatz

Lindsay is passionate about supporting leaders to empower, promote, and champion their people and seeing each team member for the value they bring to their role, well beyond their skillset.

Values Vixen 💛 | Neuro Change Method™, Certified Master Practitioner 🧠 | “Businesses Are People too! A Podcast” Host 🎙

Lindsay’s favorite business books are Necessary Endings (Dr. Henry Cloud) and  Traction (Gino Wickman). 

Favorite movie: the first Jurassic Park

Lindsay’s LinkedIn: https://www.linkedin.com/in/lindsayharle/ 

 

Mike and PivotCX:

Mike’s LinkedIn: https://www.linkedin.com/in/indymike/ 

Pivot2First Podcast: https://pivot2first.com/

PivotCX: https://pivotcx.io 

Hiring for Attitude

Hiring for Attitude

 

Mike and Athin Cassiotis delve into the importance of setting a growth mindset in business and life, business coaching and mentoring, developing your company and personal brands, and hiring for attitude in this job market.

Athin’s Process with service-based businesses

Ramping up service-based businesses is relatively quick, but you must ensure you provide an excellent service. Athin helps business entrepreneurs manage whether they need to adapt their model to be more sustainable (e.g., recurrent revenue vs. one-off jobs or changing their marketing and sales strategies). 

 

Differentiating your business and your personal brand

“People buy from People”  and how you position yourself and your brand affects prospective clients’ decision to do business with you. Someone will buy based on trust and connection if there are a few options with similar offerings. It’s very compelling to understand and utilize these methods when running your business. 

Touchpoints: 

We get distracted very easily. Gone are the days when you could cold-mail people or just ask them to buy from you. It takes more for people to trust a business and several touchpoints before they’ll buy from you.

The importance of Mindset

It’s what’s between your ears that will determine your success. People sometimes have beliefs that are holding them back. Understanding yet questioning those beliefs can unlock your ability to succeed. 

A great explanation of this is by Robert Kiyosaki in his book “Rich Dad, Poor Dad.” In it, Kiyosaki speaks of how many of our parents taught us that money is the root of all evil; however, the flip side argues that not having money creates a lack of freedom. Putting a proverbial mirror on yourself to uncover limiting beliefs and updating your actions takes effort and happens over time. It’s easier for someone from the outside (a mentor or coach) to help uncover and help change business direction. This shift in beliefs changed Athin’s life exponentially. 

A new type of hiring challenge

In the US, people are slowing growth. It’s just hard to hire right now. What are the biggest challenges in Australia?

  • Australia is a country of mostly immigrants, and many people come from overseas, especially for tech.
  • Skills shortage, tech or otherwise, makes it hard to find good people.
  • Great Resignation: employees are rethinking what is essential for them. Remote work vs. office vs. hybrid is an example. Clear work options will make it easier for employers to retain and attract new employees. 
  • Culture: Being clear on business purpose, mission, and values.

Hiring For Attitude

To fill openings, you might have to rethink what makes someone qualified. You can’t wait 60 days to make a hire. Employers must quickly decide if someone is a good fit for the role and the team culture. 

What do people need to change the most about hiring?

  • Do you have to have that person as an employee? Some roles might be well suited for people who are contractors if it’s challenging to find people? Being flexible in this regard can go a long way. 
  • What are you actually offering to people? There are a lot of opportunities out there. How do I make it more enticing for them? Work arrangements and benefits, why would I join my business versus another company.

The Biggest Takeaway in Recruiting

Hiring should be based on values, attitudes, and behaviors

  • It’s unlikely that you’ll get someone with all the skills you’re looking for, especially with the skills shortage we have right now. You can train someone on the skills they are missing, but the values, mindset, attitudes, and behaviors are usually deeply imprinted into somebody. While it’s possible, using coaching and other methods to change attitudes and mindsets can take a long time.
  • Know the things that should be required and, know the things that can be taught, be realistic about it. 

What are the most important questions to ask?

  • With language awareness, prospective employees are likely to touch on their values and attitudes, allowing employers to learn about their motivations.
  • Learning what people have gone through in their lives. Learning about their grit, discipline, and the challenges they’ve overcome. What did they do growing up? Playing an instrument, a sport, or doing martial arts shows that someone has discipline and commitment. 

Final thoughts

The big lesson in business and life: be yourself; it doesn’t work if you try to be someone else. Whatever you’re doing (business or otherwise, always have a growth mindset. If we’re not growing, we’re dying. Put yourself in uncomfortable situations, and learn new things. Think whether getting a coach and mentor to know how to do things better would be beneficial. Time is the only resource we have; learning from someone can cut down on time needed to succeed.

Learn More

Athin Cassiotis

Athin hails from Adelaide, South Australia but has lived in Sydney, Australia, for over ten years. He started his first business about 5yrs ago: Waste Management Consulting, and it’s been about 2 ½ yrs since he began consulting and mentoring service-based companies.

Podcast: Business Growth Show → Insider Secrets and great feedback on Business with entrepreneurs and celebrities. If you can ask great questions of the people around you, you can get great answers. 

Favorite business book: Think and Grow Rich by Napoleon Hill (Fundamentals of business mindset, being curious and delving deeper to set yourself up for success).

Favorite movies: Jim Carrey’s Ace Ventura and Eddie Murphy’s Beverly Hills Cop series. (having a good laugh and being different, be you; it’s a key lesson)

 Athin’s LinkedIn: https://www.linkedin.com/in/athincassiotis/?originalSubdomain=au 

 

Mike and PivotCX:

Mike’s LinkedIn: https://www.linkedin.com/in/indymike/ 

Pivot2First Podcast: https://pivot2first.com/

PivotCX: https://pivotcx.io 

Speed Wins in Recruiting, Every Time – Kyle Roed on Pivot2First Ep. 7

Speed Wins in Recruiting, Every Time – Kyle Roed on Pivot2First Ep. 7

 

Speed Wins in Recruiting, and when it comes down to it, not all HR professionals recruit at the ideal speed. Mike Seidle and Kyle Roed discuss recruiting strategies CEOs can bring back to their team to get ahead in the competition for talent. 

What are the most common out-of-date practices you see out there?

There are a lot of people who still manage people with 40-year-old processes. Examples range from attendance policies to recruiting. However, the world is speeding up, and the expectations of our employees, applicants, candidates, and hiring processes need to get faster. Speed wins in recruiting, every time. Even if an employer comes out with a great job, but there’s a prolonged part of the process, or there are people who halt progress, it makes it hard to hire great people.

Policies and culture can also be stuck in the past. Instead of flyers in the breakroom or 50-page handbooks, people want to access information on-demand from their devices. Moreover, today’s employees want a company with a social media presence they can be proud of, inclusive, and willing to change, listen, and confront issues society-at-large faces these days.

Another issue companies face is a low application completion rate and even HR resistance to change for fear of not being compliant. Applying for a job should be as easy as buying something online. Most of the time, today’s applicants are willing to invest more time in a lengthy application only if they have built some rapport with a business. 1-click applications help counteract this issue. All HR needs to start the recruiting process is an applicant’s resume, and applicants can fill out an extended application after the first phone screen or an onsite interview. 

What should CEOs be asking about their Recruiting practices?

In business, we talk a lot about sales and customer experience funnels. It’s the same in recruiting; it’s a funnel and an experience. The product is your company, and you’re trying to get someone to buy into it. It’s the same KPIs as sales, skewed slightly for HR. 

  • Candidate Experience: Can a candidate apply easily and go through the hiring process smoothly? Having a fast candidate experience is a competitive edge. You’ll win the war for talent if you can do this regularly.
  • Quality of Hire:  Can we keep hires? What’s the new hire turnover rate? Companies should have sound structures to select candidates. Yet, businesses need to be agile enough to adapt to changes and talent acquisition strategies that enable them to make good decisions in hiring. 
  • Candidate Flow: How many candidates are we funneling? How many candidates does it take to hire one person?  Recruiting is a unique skill in HR; not all HR professionals are adept at recruiting, and your best recruiter might not be an HR professional within your organization. 
  • Market development: Who are we reaching out to? Are there other groups/demographics we’re not reaching out to? Organizations with more diversity, equity, and inclusion have a diversity of thought, and they have intensional, inclusive cultures that allow those ideas to bubble up. This is the right thing to do, but it’s good for business too.

Learn more about Kyle

Kyle Roed is the Vice President of Global HR at CPM Companies, Cofounder of DisruptHR, and host of the “Rebel Human Resources” podcast. He fell into HR and fell in love with everything about people practices. In his almost 20 years in HR, he’s discovered that things in HR are ripe for innovation and has sought to challenge the way the HR community thinks about the world of work. 

Transformational Book: In a professional context, Good to Great; has been a true north since college. 

Favorite Movie: Shawshank Redemption; it’s a great story of triumph.

Rebel HR Podcast: Everything innovation in the people space www.rebelhumanresources.com 

Kyle’s LinkedIn: https://www.linkedin.com/in/kyle-roed

Learn more about Mike and PivotCX:

Mike’s LinkedIn: https://www.linkedin.com/in/indymike/ 

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Rethinking Recruiting Marketing with James Whitelock on Pivot to First Episode 6

Rethinking Recruiting Marketing with James Whitelock on Pivot to First Episode 6

 After the Great Resignation, employers are rethinking their recruiting marketing strategies. More than ever before, candidates are looking for companies that align with their values and lifestyles.

Mike and James Tackle Recruiting Marketing

Employers are incentivized to build and maintain a good reputation through reviews on websites such as Glassdoor and Indeed. This poses the risk of hyper-focusing on appearances instead of spending time developing positive interactions with potential and current employees. 

How does a CEO diagnose what’s the problem when they find themselves adjusting hours and production to fit many unfilled positions in their workforce.

The truth of the matter is that it’s never just one problem. Still, to diagnose what is going on, CEOs have to look internally and understand what drives their workforce, what is making them stay or leave, and what their experience is like from the moment they apply through their engagement lifecycle with the company.

What can companies do to improve their “candidate flow” issues, and how can they get more qualified applicants?

Many processes, including how people apply for and search for jobs, have changed since the Covid-19 pandemic. Instead of simply posting jobs online and hoping for a great candidate to show up, companies should commit time and resources to engage great people where they are. Employers who create a relationship with candidates can be top of mind when an opportunity arises.

How do you tell a candidate flow problem vs. a time to offer problem?

90% of candidates still take the first job offer they get. Knowing that candidates are time-sensitive can help businesses plan ahead of a possible hiring problem. 

About James:

James is the Managing Director at Think In Circles, a sales and marketing growth agency, and an expert on Recruitment Marketing. He’s also the host of The Marketing Rules podcast. James hosted Mike about a year ago when they discussed AI and human-to-human conversations in the recruitment process.

Transformative Book in James’ business journey: Brand Sense by Martin Lindstrom because it’s the book that got him into marketing. It dives into how marketers and branders use the other senses available to get you to buy into their company. 

https://uk.linkedin.com/in/jameswhitelock

https://thinkincircles.com/

https://www.themarketingrules.com/ 

 

Learn more about Mike and PivotCX:

https://www.linkedin.com/in/indymike/ 

https://pivotcx.io

https://www.linkedin.com/in/indymike

Pivot to First Podcast: Jo Dodds on Employee Engagement

Pivot to First Podcast: Jo Dodds on Employee Engagement

In this podcast episode, Mike chats with Jo Dodds, host of the podcast Engage for Success and a leader of the employee engagement movement.

Ever since the Engaging for Success was published in 2009, Jo has been at the forefront of advocating for best practices in employee engagement. Employee engagement and success have grown into an important cornerstone of a successful company. While hard to define, employee success can be considered as people need to have something meaningful about their work to do the best job they can. Employee experience is the next step forward.

With the Great Resignation, people are shuffling across companies but not everyone is finding that they’re getting what they signed up for. Companies lose good people because they are not talking to everyone. Start out with the supposition that ALL CANDIDATES are good people to talk with and you’ll do a much better job with recruiting.

Important to a successful employee engagement strategy is to focus on the 4 enablers:

1. Strategic Narrative – Visible, empowering leadership providing a strong strategic narrative about the organization, where it’s come from, and where it’s going

2. Engaging Managers – who focus on their people and give them scope, treat their people as individuals, and coach and stretch their people.

3. Employee Voice – Employees are seen not as the problem, but rather as central to the solution, to be involved, listened to, and invited to contribute their experience, expertise, and ideas.

4. Organizational Integrity – the values on the wall are reflected in day-to-day behaviors. There is no ‘say–do’ gap. Promises made and promises kept, or an explanation given as to why not.

Learn more about Jo Dodds and the Engage for Success movement here: https://engageforsuccess.org/